Privacy Policy

1. Who We Are

Riwaiti Chappals is a Pakistani footwear brand operating at riwaitchappals.com. When this policy refers to "we", "us", or "our", it means Riwaiti Chappals. When it refers to "you", it means any visitor to our website or customer who places an order with us.

2. What Information We Collect

We collect only what we need to fulfil your order and improve your experience:

• Order information — your name, delivery address, phone number, and email address when you place an order.
• Payment information — we do not store card details. Payments are processed securely by our payment partners (JazzCash, EasyPaisa, or bank transfer). We receive only a transaction confirmation.
• Usage data — pages visited, browser type, and referring URL, collected automatically via cookies to help us improve the site.
• Email address — only if you voluntarily subscribe to our email list. You can unsubscribe at any time.

3. How We Use Your Information

• To process and deliver your order.
• To send order confirmations and delivery updates via WhatsApp or email.
• To send promotional offers — only if you have opted in. You can opt out at any time by replying "STOP" to any message or clicking unsubscribe.
• To improve website performance and product presentation.
• To resolve disputes or troubleshoot problems.

We do not use your data for automated decision-making, profiling, or targeted advertising on third-party platforms without your explicit consent.

4. Cookies

Our website uses minimal, functional cookies — specifically to keep your shopping cart intact during your visit. We do not use tracking cookies from ad networks. If you disable cookies in your browser, your cart may not function correctly, but the rest of the site will work normally.

5. Who We Share Your Data With

We share your data only where necessary:

• Courier services (TCS, Leopards, etc.) — your name, address, and phone number are shared to fulfil delivery.
• Payment processors — transaction data only, handled under their own privacy policies.
• No one else. We do not sell, rent, or trade your personal information with third parties for marketing purposes.

6. How We Protect Your Data

Our website uses HTTPS encryption for all data in transit. Customer order data is stored on secured servers with access restricted to authorised personnel only. We review our data practices regularly and act quickly on any identified risks.

7. Your Rights

You have the right to:

• Request a copy of the personal data we hold about you.
• Ask us to correct inaccurate data.
• Ask us to delete your data (subject to legal obligations).
• Opt out of marketing communications at any time.

To exercise any of these rights, contact us at +92 303 5599543 or email contact@riwaitchappals.com We will respond within 7 business days.

8. Changes to This Policy

We may update this policy as our business or legal obligations change. When we do, we'll update the "Last updated" date at the top. We encourage you to review this page periodically. Continued use of our website after changes constitutes acceptance of the updated policy.